Refund policy

– Before returning any goods please read
all our terms and conditions.
– Custom Vehicle Works LTD must be informed and
accepted by e-mail of any items that you wish to return for credit or exchange
within 14 working days commencing the day of delivery.
– Please also ensure that you include a copy of
your invoice when shipping any items back to us.
– No parts that have been used, fitted or installed
will be accepted for Credit or Refund.
– Any parts returned must be in resalable
condition.
– We do not pay the cost for shipping of any
returned goods to us correctly supplied. It is the buyers responsibility to
ensure a safe return of goods in this situation.
– We will not under any circumstances pay any
VAT/Import Duties on Returns, If we are requested to do so your return will be
rejected/abandoned.
– No refund or credit will be issued until safe return of complete undamaged
products.

-If the currency needs to be converted for the refund, then the current currency rate, and not the currency rate at the time of the order, is used in the conversion.